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Welcome To Grand Subaru
Grand Subaru, located at 125 W Grand Ave, Bensenville, IL, is praised for its customer-centric approach and exceptional service. Customers consistently highlight the knowledgeable and approachable sales team, who make the car-buying experience seamless and enjoyable. Reviews reflect enthusiasm for the transparency of pricing and the efficiency of the purchasing process, often noting how helpful staff like Matos, Karla, and Jorge go above and beyond to answer questions and meet specific needs. Many express satisfaction with their vehicles and a strong intent to recommend Grand Subaru to friends and family, showcasing its reputation as a reliable dealership in the community.
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About
Grand Subaru
Welcome to Grand Subaru, your premier destination for automotive excellence located at 125 W Grand Ave, Bensenville, IL. As a food reviewer for Foodjoyy, I relish in sharing not just delectable cuisine, but also exceptional service experiences. Grand Subaru has garnered an impressive reputation, embodying values of transparency, professionalism, and customer satisfaction.
The dealership thrives on building meaningful connections with its customers, as highlighted by recent reviews. Barbara Makowski's experience illustrates how refreshing it is to engage with a team that values direct communication. The initial interaction through Costco Auto enabled a smooth process, complimented by the attentive service from Matos, who patiently answered her queries. This emphasis on customer care sets Grand Subaru apart in a crowded marketplace.
Equally noteworthy is the dedication of the sales team. John Nemoto expressed appreciation for Karla, who provided invaluable insights that guided him and his wife in making an informed decision. The approach at Grand Subaru isn’t merely about selling cars; it’s about ensuring customers leave with the right vehicle for their needs.
Raul Rodriguez echoed this sentiment, praising Jorge for his helpfulness and Drew from financing for simplifying what is often a complex process. It’s clear that every member of the Grand Subaru team is committed to crafting an enjoyable buying experience, making customers feel valued throughout the journey.
Meanwhile, Chase’s effectiveness as a consultant stands out in Jordan Williams' review. His honesty and patience transformed what can be a dreaded process into an effortless adventure, embodying the dealership's ethos of making car buying easy. This speaks volumes about the culture at Grand Subaru, where every interaction reflects a deep understanding of customer needs.
Lastly, James McKewen highlights efficiency and special treatment, further demonstrating that Grand Subaru prioritizes customer experience. It’s an establishment where you're not just a number; you’re welcomed and appreciated at every stage of the purchase process.
In a world where customer service can often be neglected, Grand Subaru shines brightly. This dealership understands the importance of fostering a positive atmosphere where customers feel informed and respected. Whether you're in the market for a new Subaru or just exploring your options, Grand Subaru stands ready to impress with its exceptional service and commitment to customer satisfaction.
If you find yourself in need of a vehicle and want a seamless, enjoyable experience, I wholeheartedly recommend you visit Grand Subaru—you won’t be disappointed.
People talk
Our Guestbook
“ Bought a Subaru at this location and had a pretty positive experience overall. Inquired through Costco Auto and was immediately contacted by the dealership with prices instead of standard “what are you looking for” beat around the bush messages which was very refreshing. Was a bit confused to be contacted by someone who was not listed on the Costco Auto website as a sales associate, but Matos ended up being very helpful! He was patient with all my questions and if he didn’t have an answer right off the top of his head, he looked for an answer and got it to me as soon as possible. The finance team was also kind and I walked out feeling very good about my decision to purchase a Subaru. ”
“ The people were very informative about the vehicles I was interested in. My Salesperson ( Karla) answered all my questions and helped my wife and I make the decision that was best for us. I have recommended her to my friends interested in new vehicles. I will look to this dealer for my future purchases. ”
“ Had a great experience at Grand Subaru. My wife and I went in because we were in desperate need of a car. Sales rep Jorge helped us out tremendously and helped us find a vehicle that met our needs. He was very pleasant. Likewise Drew, that was in financing, made the experience very easy. We really enjoyed our experience at Grand Subaru and the people that are employed there, are very nice, and professional. We are extremely satisfied with the vehicle that we purchased and will definitely be telling our friends and family to go to Grand Subaru if they are looking to buy a vehicle. ”
“ Chase was a breath of fresh air when it comes to car buying and salesman. He was patient and honest with me. Everyone that assisted in getting me the exact car I wanted were absolutely awesome people! Many people hate the process of buying a car, they made it so easy. Highly recommend Grand Subaru and Chase as your salesman! You won’t be disappointed. ”
“ Jeff got me the best deal on our new Subaru ascent. No games, everything was set up when I arrived. I walked in and was greeted right away. I asked for Jeff and his salesman paged him immediately. Jeff appeared and welcomed us to his office. He had prepared everything and we spent little time before viewing the car. We looked over the new car while our credit application was being processed. Jeff showed us how some things worked and we took our first drive in our new vehicle. We returned to the dealership and they were ready for us to continue With our purchase. Shortly there after , we were escorted to Sandy’s office where we finalized our purchase. We were in and out of the dealership very quickly and very satisfied with all of the special treatment we received. We were in and out and in our new vehicle in the shortest amount of time then any other time we purchased a vehicle. We will definitely be back! ”
“ Overall really happy with my experience buying at Grand Subaru. Having been soured on the whole car buying routine after some visits elsewhere, I came into the dealership expecting to have to play all those games, but couldn't have been more surprised. Gabe got me a really solid price, and Sandy was awesome in explaining everything and talking through the finance piece. I really appreciated that as car buying is a pretty big "adult" purchase, I was treated like one the whole way by the team there. No pushiness, no nonsense, just me getting out of there with a new Outback for a great price! ”
“ Thank you Gab and Grand Subaru! We could not be more pleased with our recent purchase of a 2025 Crosstrek from Grand Subaru! It's our 1st Subaru and we absolutely love it! Gab was wonderful! Personable, honest, not pushy, thorough with the details of closing the deal, kept in contact regularly to let us know when the car was coming in...and gave us the best price...lower than other dealers! We would highly recommend Gab...and Grand Subaru when purchasing a Subaru! Thank you! ”
“ Recently purchased a vehicle from Grand Subaru and it was the best service I have ever received in any dealership. I was helped out by the sales consultant Julissa and the finance manager Andrew. Both were amazing in their departments and complete transparency through out the entire time. They both were here to help me out after I set my goals and gave me the best trade in value, interest and additional accommodations needed. Drove the extra mile to this Subaru location and do not regret it. Keep up the great work! :) ”